Privacy Policy

Introduction

This Privacy Policy describes how the Provider collects and processes user data through the website https://ordage.com/, including all services and features of the platform (“Website”). The Privacy Policy provides you (the user or visitor of our website) with detailed information about the personal information we collect from you in the course of your use of the services offered by Ordage.com (“Services”), how we use your personal information, and your rights to control the personal data we hold about you. This Privacy Policy is part of the Public Offer (“Agreement”) entered into between you and “Provider”. Unless otherwise stated, the terms in this Privacy Policy have the same meanings as in the Public Offer Agreement.
Please read this Privacy Policy carefully. By opening or viewing this Website and using the Services, you confirm that you have read, understood, and agree to this Privacy Policy in its entirety. If you do not agree with this Privacy Policy in its entirety, you must not use this Website.
We may change this Privacy Policy from time to time, and you agree that by opening or viewing the Website and using the Services at any time after changes are made, you confirm your agreement with the new version of the Privacy Policy.
We respect your right to privacy and will process the personal information you provide to us only in accordance with this Privacy Policy and applicable privacy legislation.

1. Information We Collect from You

Account Setup
If you want to use the features of the Website and the Services, you need to register a personal account on the Website (“Account”). To register an Account, you must provide us your email address and phone number.

When creating an Account, you also need to choose a company name for the account.

Please note that when creating an Account, you are not required to provide us with any official information about the legal entity for which you are creating the Account; you can choose any name for each Account. However, by opening an Account on behalf of a legal entity, you represent and warrant that you are its duly authorized representative and have the right to do so.

After registration, you can choose the type of Ordage.com subscription plan you wish to use.

We use your account information to:

● Create and maintain the User Account, including other data listed below (GDPR 6.1.b);
● Communicate with you regarding the operation of the Website or your Account, including via email and sending you web notifications (GDPR 6.1.b);
● Analyze the performance of our website in our legitimate interests (GDPR 6.1.f);
● After obtaining your consent, send you marketing or promotional materials (GDPR 6.1.a).

We will retain your Account data, including categories from the sections listed below (Website features and technical support), as long as your Account is active. If it becomes inactive, we will delete or anonymize your information 12 months after your last user session.

2. Services

2.1. To start using the Services, you must create an Account. To create an Account, you must provide us with your email address and phone number. You will also need to authorize through your Google Account.
2.2. When creating an Account, you are not required to provide us with any official information about the legal entity for which you create the Account. However, by opening an Account on behalf of a legal entity, you represent and warrant that you are its duly authorized representative and have the right to do so.
2.3. Upon acceptance of this Agreement, you can access the Services (access to the goods and production accounting tool) on the Website under the terms set forth in this Agreement and on other pages of the Website.
2.5. The Services you can access for goods and production accounting include, but are not limited to:2.5.1. Providing the ability to create accounts for goods and production accounting in the system.2.5.2. Managing access levels for other users, allowing for granting or restricting access rights to various features and data.2.5.3. The ability to import data from a spreadsheet for easy creation and updating of user accounts in the system.2.5.4. Entering and accounting for information about revenues, expenses, and transfer operations in the accounting system.2.5.5. Entering and tracking information about accounts payable and receivable in the accounting system.2.5.6. Integration with the financial accounting service Finmap, providing users with access to the functionality of this service through their own accounts. Connection to this integration is only possible for the account owner and provides access to financial data exchange between services.
2.6. The exact scope of the Services provided will be available on the Website's page dedicated to subscription plans.
2.7. The Provider offers you Services via the Website following one of your chosen subscription plans. The Provider reserves the right to change the content and price of any subscription plan at any time. In this case, changes will apply to you from the next billing period.
2.8. The Services are not consulting services. The Company is not responsible for the results of your use of the Services.

3. Free Trial

3.1. After opening an account, you will gain access to some Services free of charge for a period of 7 days.

3.2. The list of Services available during the free trial period may be changed by the Provider.

4. Payment for Services

4.1. After the free trial period, the Services are provided on a paid basis. The Provider will not issue invoices for the Services.  
4.2. The Services are provided on a subscription basis. This means you must prepay for the Services in full (100%) according to the subscription plan you choose.  
4.3. The subscription plans available on the Website are part of this Agreement. Notwithstanding the above, they may be unilaterally changed by the Provider at any time by posting updated information on the Website. We will notify you of such changes by posting a notice on the Website or sending you an email (if necessary).  
4.4. After a subscription plan is changed, these changes will take effect from the next billing period.  
4.5. A subscription is considered active from the moment of payment. The first payment for the subscription will initiate the billing period you select when ordering the subscription (1 month, 6 months, or 1 year).  
4.6. At the end of the billing period, the subscription will automatically renew for the next billing period, with the duration being the same as the previous billing period. You can disable the automatic renewal feature in your account.  
4.7. If the Provider is unable to charge you for the subscription, your access to the Services will be temporarily suspended. Your access will be restored as soon as you pay for the Services.  
4.8. You can cancel your subscription to the Services by disabling the automatic renewal feature in your account. In this case, you will have access to the Services until the end of the current billing period.  
4.9. The Provider does not refund any unused portion of the subscription.  
4.10. We will only issue refunds if you have been billed twice for the same billing period due to a technical error. To request a refund, please contact us at moc.egadro%40ofni within 14 days of the erroneous payment. No other refunds will be issued.  
4.11. Payment for the Services is made using the payment methods available on the Website. Payments are processed by a third-party payment service Provider. This means that we do not collect or process your payment information.

5. Technical Support for Users

If you have questions about the functionality of the Website or the use of the Services, you can submit an inquiry on the Website by filling out a request form. You must provide us with your name, phone number, and email address. This information is necessary for us to communicate with you regarding your inquiry and to identify the current solution.
Additionally, if you need assistance while using the Website or Services, you can contact our customer support team through the chat window on the Website. In both cases, we may also collect information you voluntarily provide us through the message text box. If it contains any personal data, we will handle it appropriately as stated below.
We may also use the collected information to correct and enhance the Website and analyze our marketing and product effectiveness, including by creating request statistics. The legal basis for this is the fulfillment of the contract (offer) between you and us and our legitimate interest in improving the Website.
We will retain this information for 2 months after we assist you with your request.
5.1. Technical Support RegulationsThe purpose of this regulation is to ensure prompt, effective, and high-quality service to users of the Ordage.com Website and to resolve inquiries and issues.5.1.1. Hours of OperationUser support is available from Monday to Friday, 9:00 AM to 6:00 PM local time.
5.2. Communication ChannelsUsers can seek assistance through the following communication channels:Support chat on the WebsiteEmail: moc.egadro%40ofniPhone line: +380638661192
5.3. Response to Inquiries5.3.1. User inquiries will be processed within 24 hours of receipt.5.3.2. In the event of a high volume of inquiries, response times may vary; however, users will be informed of any changes.
5.4. Problem Resolution Priorities5.4.1. Issues related to access to the service or other critical problems have the highest priority and must be addressed immediately.5.4.2. Requests for general information or assistance with setup have a lower priority and are processed in the order they are received.
5.5. Limitations5.5.1. User support is provided only for issues related to the functionality and use of the cloud service.5.5.2. Problems arising from user actions that violate the service usage rules may be rejected.
5.6. Tracking and Reporting5.6.1. All user inquiries are registered and tracked in the inquiry management system.5.6.2. Reports on the performance of user support are generated and analyzed for continuous improvement of the support process.
5.7. Types of Support5.7.1. User support is provided through the following communication channels:
Text responses in the support chat on the Website.Phone calls to the support department.Video consultations by prior arrangement.5.7.2. Phone calls and video consultations are provided by appointment and may be offered only once every 30 calendar days for each user.5.7.3. If further support is needed after a 30-minute phone call or consultation, users may contact us through other communication channels or purchase additional consulting services. These limitations help manage the time and resources of the support team effectively while ensuring quality assistance to users.

6. User Behavior

6.1. By using the Website and Services, you agree not to:
6.1.1. violate or assist any other person in violating the agreement between us or applicable law;
6.1.2. infringe the intellectual property rights of any party;
6.1.3. use the Website in any way that may harm, disable, or overload the Website, which may include, but is not limited to, uploading or otherwise using malicious software while using the Website;
6.1.4. carry out DoS attacks, interfere with or disrupt the operation of any network, equipment, or server connected to the Website or used to provide access to it;
6.1.5. attempt to gain unauthorized access to the Website, computer systems, or networks connected to the Website, or extract data not intended for you;
6.1.6. impersonate or misrepresent your affiliation with another user, person, or organization, as well as engage in other fraudulent, false, misleading, or deceptive activities;
6.1.7. violate any laws that may apply to you when using the Website.

6.2. By granting access to subaccounts in your Account to various individuals, you are responsible for ensuring that they do not violate the agreement between us and applicable law.

Website Functionality
Through the Website, you will be able to access the tool for inventory and production accounting. We will store and process the following categories of information, which may include personal data:

Goods and financial transactions that you create and manage on the Website;
Counterparties, such as clients, investors, debtors, creditors, suppliers, contractors, owners, etc.;
Employee data, including employee names, etc.;
Projects that may contain, for example, references to contracts or responsible managers;
Imported data from Excel, Finmap, or other systems;
Data obtained through integration via an application programming interface (API) with Finmap, customer relationship management (CRM) systems, or other systems.
The applicable legal basis for this is the fulfillment of the contract concerning the Privacy Policy between you and us (GDPR, 6.1.b).

The retention period is the same as that of the account data.

7. Liability

7.1. Breach of the agreement between us will result in liability unless otherwise stated here.

7.2. To the extent permitted by applicable law, the Company shall not be liable for:
7.2.1. the accuracy, completeness of the Website or its Content (as defined below);
7.2.2. the accuracy, completeness, or content of any websites linked to the Website (via hyperlinks, banner ads, or otherwise);
7.2.3. any property damage of any kind related to the use of the Website;
7.2.4. the behavior of third parties;
7.2.5. any unauthorized access or use of the Company’s servers and/or any Content, personal information, or other information and data stored, unless such unauthorized access occurred directly due to the Company’s behavior;
7.2.6. any interruption or termination of access to the Website;
7.2.7. any malware that may be transmitted to or from the Website or any third-party websites;
7.2.8. any losses or damages of any kind incurred as a result of your use of the Website or Services;
7.2.9. other risks associated with the use of online platforms and websites.

7.3. To the extent permitted by applicable law, you agree to defend, indemnify, and hold the Company and its affiliates harmless from any claims, losses, damages, and expenses (including attorney’s fees) arising from:
7.3.1. your use of the Website and Services;
7.3.2. Content that you use, distribute, or store;
7.3.3. your breach of the agreement between us and applicable law.

8. Force Majeure

8.1. In the event of any force majeure circumstances (i.e., events of an extraordinary or insurmountable nature) that occur and remain beyond the control of the party, and that the party could not have foreseen or prevented for objective reasons, if such circumstances hinder the party from properly fulfilling its obligations, the time for fulfilling such obligations shall be extended for the duration of such circumstances.

8.2. "Force majeure circumstances" include wars and other military actions, earthquakes, floods, and other natural disasters, the enactment of laws and regulations by state and local authorities, epidemics and pandemics, failures in power or communication systems, and other circumstances that prevent the parties from properly fulfilling their obligations under this agreement.

9. Website, Sales, and Marketing

On our Website, the following data collection activities are conducted:

Visitor Logs Collection: We collect visitor logs (device information, browser type, IP address) to prevent fraud and manage user sessions. This information is retained for 6 months from your last visit. The applicable legal basis is our legitimate interests.

Traffic Analysis: We analyze website traffic using third-party analytics providers. This activity is performed based on either your consent (cookie tracking) or our legitimate interests (GDPR, 6.1.f), depending on the method used.

Newsletter Provision: We offer a newsletter, which you can receive by providing your email address. Processing is based on your consent (GDPR, 6.1.a).

We retain marketing data for 12 months from the last communication with you. For actions based on consent, you can withdraw your consent at any time by contacting us directly. Withdrawal does not affect the legality of processing based on prior consent. You may also unsubscribe from our emails by clicking the relevant button in our communications.

10. Privacy

10.1. The terms for the collection, storage, processing, and transfer of your personal data by the Company are outlined in the Privacy Policy.

10.2. The Privacy Policy is part of this agreement. Please ensure that you have read it.

10.3. Any information you provide when creating an account for a legal entity and making any entries therein is confidential. We do not request any official information about the legal entity for which you create a sub-account. You can choose any name for each sub-account, warehouse, or product.

10.4. While the Provider cannot guarantee complete security of the information you provide when creating and using a sub-account for a legal entity, we make every effort to ensure its security. Specifically, we utilize 256-bit SSL encryption and store data with secure cloud service providers.

11. Dispute Resolution

11.1. You and the Provider will attempt to resolve any disputes through negotiations.

11.2. Please contact us using the following email address for this purpose: .moc.egadro%40ofni

11.3. If we cannot resolve the dispute within 30 days from the start of negotiations, it will be resolved in the courts of Ukraine in accordance with the applicable laws of Ukraine.

12. Term and Termination of this Agreement

12.1. This agreement comes into effect upon your acceptance of the Agreement.

12.2. Once an Account is created, the legal agreement offered in this Agreement is deemed accepted "as is" and will remain in effect until (i) you do not have an active Account or (ii) after its deletion until all contractual obligations between us are fulfilled.

12.3. You may terminate this agreement by deleting your account.

12.4. The Provider may terminate this agreement by notifying you on the Website or via email at any time.

13. Final Provisions

13.1. The Provider may change the terms of this Agreement at any time. In such cases, your continued use of the Website and Services will mean that you agree to the new terms of the Agreement and the new contract between us. We will notify you of significant changes by posting a notice on the Website or by sending you an email (if necessary).

13.2. Any matters not governed by this Agreement will be resolved in accordance with the applicable laws of Ukraine.

13.3. This Proposal, the Privacy Policy, Consent for Newsletter Distribution, Support Rules, any other notices and disclaimers on the Website constitute the entire agreement between you and the Provider regarding your use of the Services.

13.4. If you have any questions, please contact us at moc.egadro%40ofni or use the contact information available on the website.